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Review summary
Princess Cruises has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Realice 3 cruceros con Princess, el primero en 2023, a Islas Britanicas en el Regal, 15 dias. el segundo en 2024, trasatlantico en el Sun Princess 17 dias, el ultimo en junio 2025, fiordos, en el Emerald, 17 dias.
En el ultimo note una baja muy importante en calidad de espectaculos y comida.
Estos 2 itens para los cruceristas son importantes.
Los espectaculos con excepcion de una cantante, creo que se llamaba Lynda Evans, mediocres. Un hipnotizador que se veia claramente el engaño y encima lo repitieron. Un coro y musical de los propios tripulantes, imaginense.
Y otros por el estilo.
La comida. Mucha comida de olla y aspecto regular para abajo, los primeros dias habia salmon, despues lo remplazaron por otros pescados de regular preparacion. Carne poco. Fruta siempre verde. Postres repetitivos.
Un dia nos ofrecian croisants del dia anterior. Y varios dias faltaron.
Entre los puertos, habia 3, de pequeños pueblitos con muy poco interes.
Hubiera sido ideal, sacar por lo menos 2 e incluir 2 dias en Oslo.
He viajado en MSC, Norwegian, Celebrity y pense que en Princess habia encontrado mi naviera Premium.
No es mas una compañia premium.
We booked the Princess Premier Package and for 2 days now they've blocked my stepsons medallion insisting he can only buy non alcoholic drinks. He's 28 years old!! The ship is tired and a lot smaller cabins than other cruiselines we've used. Spent more time at guest services than enjoying the actual cruise
The cruise experience itself was actually pretty good. The problem I have with them is a policy issue. My fiancee works for an airline and is able to get travel discounts, which she used to book the cruise. After booking I was looking at the Princess website and realized they offer a military/veterans onboard credit. As a vet I thought this was great. I went through the verification process and waited for my credit to be applied. And waited, and waited. I decided to call customer service to see why the credit hadn't been applied. I was told because my fiancee booked with her discount that I wasn't entitled to the veteran's credit. I'm not sure what one has to do with the other, but I hope Princess addresses this in the future.
I'm so surprised to a company like princess has so many issues with customer safety, with insecure rooms, witnessed customers being attacked infront of staff, two other incidents that almost led to attacks in front of staff who in the staff words "didn't want to involve security as the head gets angry" which i can 100% relate to with his dismissive and confrontational attitude when we tried to reported our concerns with not locking rooms, the green unlocked light stays on even when you are out of sight of your cabin, allowing anyone behind you to enter your room without your knowledge, apparently not a problem from the head of ship security (you won't be covered on insurance) repeated entertainment and menu if on for over a week, dirty plates and napkins left on buffet tables, not to mention the movement sensor light in the cabin that comes on if you go to the bathroom at night and lights the whole room without being able to turn it off.
We've cruised with Princess to several destinations without incident, including two repositioning cruises form FL to the UK. I've never had a problem with cleanliness of the rooms, food quality or variety, staff or entertainment.
To be very clear -- Princess onboard staff has never been an issue for us; they have uniformly been great. The food was at worse, very good. The Italian specialty restaurant has always been an excellent experience, and the Steak House as well. The Thermal Suite experience has been great (soaking in the large thermal bath and internally heated lounge chairs does wonders for my chronic back pain). My wife has had uniformly great experiences with the hair care services in the Spa, also.
The RFID medallions used by Princess are an excellent experience -- your room unlocks on you approach, they inform the cabin stewards when you are in your cabin or not, so they do not disturb you when your in your cabin. And, it used to charge costs for extra-cost food and drinks. That portion of Princess' push into passenger convenience through applied technology is working well.
The onboard Princess app, however, needs work -- lots of work. It has some good points -- locating other guests in your group, for example -- and offers a unique service: food and drink delivery where you are anywhere on the ship, or schedule food/drink delivery to your cabin before you get there.
The rest of the app is fairly useless and/or undeveloped. Take the Scheduling portion of the app ... please! It is woefully underdeveloped, showing only the ship's daily schedule ... period. This is better served with the traditional daily PRINTED schedule. Have an appointment in the spa, a restaurant reservation, or scheduled activity? Don';t count on that appearing in the Scheduling tab of the Princess app. Neither you nor the venue can post that appointment to the app's schedule. You have to post it to your phone's built-in Calendar app, not the Princess app. Not well thought out, Princess/Carnival.
What I do have a complaint about is the new Princess+ and Princess Premier package pricing. Simply put, if you buy the Princess+ or Princess Premier package, be prepared to have your trip double (or more) in price.
There's no escaping paying for alcohol in either of these packages. We are not big alcohol drinkers, but we do enjoy an occasional glass of wine, a drink and specialty coffees, along with the onboard internet. Try to find pricing for those individual services before you cruise -- not going to happen! Try to find pricing once you board -- difficult, because you have to get past all the reps pushing Princess+/Princess Premier in the central lobby, then find reps for the individual services -- if those individual services reps are available on boarding. And, don't expect the traditional in-cabin series of offers for these services in your cabin upon boarding.
EXAMPLE: We were told the daily price for internet was almost as high (2/3 the cost) as the daily cost of the Princess+ package. Could we verify that? Nope! The internet rep "wasn't available," internet packages are offered only the first day of cruising (after that, there's a daily charge only), and when I asked on Day 2 of a 2-week cruise what the separate internet package was, I was told they could not reveal the price "because that offer has expired."
I despise Carnival's various cruise lines with their money-extracting methods designed to make cruising costly with minor benefits to passengers. Princess, however, was always different -- owned by Carnival but did not engage in deceptive and exploitative practices.
Post-COVID, it appears Carnival management has decided to extend its standard money extraction practices to Princess.
Pity -- I really like cruising with Princess, but when I cruise again, Princess will not be at the top of my list of preferred cruise lines.
We have been on 25 plus princess cruises.. Yes over time things have changed but we still enjoy our time on there ships .We have 3 more cruises booked and look forward to sailing again.
I can fully understand the I star rating for Princess cruises.
This was my ninth cruise with them and we had multiple issues ranging from:
Restaurants
Bars
Medallion class
Suite
Previously cruises overall very good and I do not why this company standards have dropped maybe “complacency”
If I had read reviews on trustpilot
I would not have booked with Princess.
I am awaiting their response and will update my review accordingly.
I am not sure why Princess gets bad reviews I have been on 8 Princess cruises and they have been very good, I have never had a problem with them and enjoy myself every time. One con is on the smaller ships the food is not wonderful, but it has been fine and somethings have been great. The other con is the price for the spa treatments, I always do at least one and have always enjoyed them but the prices are High.
After 24 cruises and 208 days cruising with Princess I have been mostly very happy. That is, until my last cruise - a 33 day, Island Princess, World Cruise segment (Cape Town to Rome). There were nothing but problems with: the wi-fi, Princess APP, and their idiotic 'Medallion'. Nothing worked properly! The standard reply was "Sorry sir, we're having IT problems." Unacceptable. No more cruises for me.
Booked a cruise with Zoey for August on Regal Princess at a very reasonable price
This will be my sixteenth cruise and never before have I booked with such a helpful and friendly agent
Everything was very clearly explained and email confirmation was immediate
This morning I was having great difficulty with the on-line booking. enter Victoria who patiently spent an hour helping me with the website
These two wonderful ladies are an absolute joy and a great credit to Princess Cruises
We booked a cruise on the," Sky Princess". Went on the excursion to Cozumel, Ancient ruins/ Cave swim. We were left behind at the ruins by the tour guide, no apology, no discount...even though some of our belongs were missing, thank GOD we were able to get our backpack from the bus, which had our passports, they tell you to bring those with you when you leave for your excursions( only because they thought it belonged to another couple), that we had to find our way to via taxi. Proceed with great Caution with this company!!
We are highly disappointed with Princess Cruises. My elderly parents booked a cruise just minutes before realising Schengen visas were needed (it was labelled a British Isles trip), and that they would not be able to get a schengen visa in time.
Despite contacting them immediately for a cancellation, early disembarkation in Edinburgh, or a transfer to another cruise, all requests were denied.
This rigid approach, especially for a booking made so recently, feels incredibly unfair. We believe older customers are being significantly disadvantaged by such inflexible policies.
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