The AA Insurance
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Shockingly bad service
I reported my car breaking down on a motorway on one of the hottest afternoons of the year. Lone female and dog. Within an hour we were towed off the motorway by a local recovery van sent by the AA who said the AA would be with me within the hour to see if my car could be fixed or to recover it. We were then left for FIVE HOURS. Can’t take dogs into service stations and far too hot to stay in the car. When I called for updates I was told I was no longer a priority because I was in a safe location and they were busy. I received 30 - yes 30 - text messages pushing the time further and further back. Extremely frustrating and made worse by unhelpful and misleading staff in the call centre saying someone would be there shortly when they weren’t. When the AA van did finally arrive, he was more interested in trying to sign up a driver who had broken down and was parked up next to me asking if he could join. Appalling experience