Regain
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Terrible customer service and knowledge of therapeutic process
March 4th no reply or update to start therapy Update as of match 2nd . The manager reached out and was very condescending to me and stated this is "outside of our standard operating procedures" but nothing I asked for sending a message to my therapist about inquiry or notes is normal mental health processes. He was extremely condescending in his response. He also ONLY responded to me because I publicly again reviewed and updated my review. Do not chose this company for support. They will not help you until you write a review or threthen to report to the board. Getting help should be smooth helpful process not months of gaslighting, ignoring, and then condescending when you ask dor help or clarification. Recent update as of 2/29 still no therapy has started. They keep repeating the same answers and not answering questions. No one at all has offered to call me back! They have emailed me at the bare minimum and changed their story and said now therapist can fill out documents but it is up to them. I requested for my therapist to be notified that I wanted those and they refused. They said it sup to me but I do not want to be matched with a therapist who can't meet what i need. They just keep repeating same sentence. All they care about is money. Not quality of service or serving clients requests at all. Will be contacting a legal team with all my communication and reporting to the licensing board. Feel bad for the therapist but because of neglect from staff and unwilling to communicate. They never sent the therapist a message or offered to facilitate anything. I would love a phone call and to facilitate communication with my therapist to resolve this but doubt they even care or will respond. Just going to keep leaving reviews Been trying to start the process of therapy there for couples for 2 weeks. Already matched with a therapist but confused on how it works and questions about payment. I contacted support 7 times and each time they just give me the same vague answer and end the chat. I'm serious about getting help but it takes someone days to reply to me then another agent chimes in and starts again a few days later and I repeat the process and still have not begun therapy. No one helps me or answers any of my questions. I can't ask my therapist how this work or I get charged 65 dollars just to ask a question. I would love to be contacted about billing and get an answer tomorrow and start seeing my therapist. I ask one question and they answer it then say have a nice day. No one sticks around long enough to help. I have already written 3 public reviews and will continue to find every platform until someone calls and cares enough to help me get started. They do not really care about anything except taking your money and shutting you up.