China Airlines
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Pay extra for their mistakes on the…
Pay extra for their mistakes on the website I couldn’t fill out an infix, which is part of my Dutch last name. When contacting the company they told me they would cancel my flight and that I had to book another flight. They could not change is for me. They told me that they would contact me at 9 am on the morning of my 11 am flight. I did the check in and asked three different people from the airport staff if it was a problem, they all said no, because my last name was correct. Relieved I was waiting when China Airlines called. They told me that they cancelled my check in and had to pay 200 euros to still get on the flight. At the beginning of my holiday it cost me 200 euro just because I couldn’t fill out an infix on the site for booking. Wouldn’t recommend.