Mint Mobile
Read all reviews for Mint Mobile →
Terrible experience with group texting, missing texts
I switched to Mint Mobile and was excited for the savings. I did not realize that I wasn’t receiving all of my texts. How could I have known I was not getting messages within the 7 day money back period, if I couldn’t see that a text wasn’t received? On day 9 I realized my family thread had been awful quiet and my sister’s texts were not making sense. I reached out to my sister (the only android user) with a screenshot of the thread asking her if I was missing any texts. She then sent me 5 pages of screenshots with multiple messages and pictures I was missing from the rest of the group (remaining 4 are iPhone users). I reached out to Mint tech support and spent 8 hours total (in one day) on the phone between their techs (7 different techs) and transferring me to Apple care (3 different times). Ultimately, Mint told me it wasn’t their service/issue, that it was an issue with my phone and since I could make & receive calls, send & receive texts they weren’t going to help me any further. After 8 hours back and forth I made the switch to Visible by Verizon and the texts were IMMEDIATELY fixed/resolved. It was not an issue with my phone. In order to sign up for Mint I had to pay in full for three months which was $64. I am asking for a refund but it isn’t within the 7 day money back period and I haven’t heard anything back from Mint. I am very disappointed UPDATE: Mint processed a full refund. I am very pleased with this. I changed my review from a 1 star to a 3 star.