NRG Transportation
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Positive Ending & Good Customer Service
Initial bad experience resolved! The day before they were to pick up my car they called me to tell me it would be an additional $200 to transport my car. Their excuse was they couldn’t find a 3rd party carrier w/o paying the extra money. Then, when the car was delivered it cost an extra $100 because they said the car was heavier than anticipated and they had to pay more $$ at the weigh stations. Total rip off. So I wrote the above review because of what I went through. Lo and behold, the company owner called me to find out what had taken place, as he was not aware of the issue. After speaking to him and sharing my concerns he immediately corrected the situation and reimbursed me for the $200. He also is filing a claim against the 3rd party carrier to get me back the other $100 I had to pay in order to get my car off the delivery truck. FINALLY someone cared enough to reach out to me, understand the issues and do something about it. I appreciate this and would now recommend using Hyper Auto Transport.