Marsh & Parsons Estate Agents
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Awful, pushy and takes advantage of young people
My partner and I (21 and 25) were looking for our first flat together, we were so excited but unfortunately taken advantage of. At first the agent from the Shepherds Bush branch (Lets call them H), was great and very helpful. Kept coming back with new flats and the viewings were good, I mentioned a few times our budget per month was X which he seem to have taken in. I was wrong. We finally found this place we loved and put an offer in based on a the price we were quoted but the agent hadn't yet told us the monthly price even after us saying what our budget was. Yes it was a small oversight on our part too, but you would think after saying we can't afford anything more than X per month, their conscience would tell them to tell us the truth. So surprise surprise when the monthly payment was disclosed, AFTER we paid the holding deposit, to be £180 more a month our budget X. My partner was very upset and spoke to H about this, but H was like oh well its only £180 more a month and you should definitely pass the credit check so its ok.... No that's not the point. You misled us. I rang too and H did the exact same thing to me, played it off like nothing and I said we can't afford that rent and again he said ohh you'll pass the check don't worry. End of Call. From this point onwards, H only cared about getting the sale, and you could tell that in his voice. He wanted everything does as quickly as possible and didn't care how we felt about it. We wanted to stop but couldn't because we would lose our holding deposit. We were also given false information regarding what happens if we fail, H told we get the holding deposit back, but we didn't. We had to fight to get a portion of it back. This agency is run by people who just want the sale, don't care about the tenants and from what I am reading here don't care about landlords either. I am very disappointed and will actively make sure everyone I know does not work with them. Awful, misleading and pathetic excuse of an agency. EDIT DUE TO REPLY: You can add lying to defend itself to this agency. The rental form, (we signed in the flat that first day) they speak of did not have the monthly price and again It was never ever told to us verbally by H, before we signed up. The first time we became aware of it was after we paid the holding deposit. If you would like I can send you the timestamps of each email and transaction. When this became a problem, you didn't try and help. You pushed away our concerns and said oh its fine you can afford it. We couldn't. H knew that as did his manager who we had to speak too. You knew we didn't want to take it any further but you didn't care. Thank you for the refund but it would have been more appropriate and proper to refund the full amount. If only you'd have been as quick to be honest and transparent as you are at replying to complaints maybe you wouldn't have such a bad rating.