JS Law
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Appalling Service
Appalling Service This was a ‘no chain sale’ for a first time buyer with an agreed mortgage. The JS Law website indicates that these sales would be likely to be less than three months to complete. It took nearly seven months to complete on this simple sale. This company actually ‘adds’ to the strain and stress of buying and selling It was clear from the outset that the conveyancer had zero skills when it came to organisational abilities. Numbered enquiries would be posed to the sellers solicitors, who would send replies, but JS Law had no system in place of acknowledging, logging an answer or even reading them! Thus weeks went by with no action whatsoever from JS Law, until they were chased, then they would ask the same questions that had previously been answered. Everything was actually done to prolong the whole process, by failing to read answers, and repeatedly asking the same questions, they had received answers to months earlier. They managed to miss the exchange date twice. Buyer and Seller were both keen to finalise, it was only JS Law that was determined to slow the entire process down and drag a no chain straight forward purchase into a lengthy and highly frustrating experience.