Celebrity Cruises
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Watch out if you book with Celebrity through Iglu
When our September 2021 Northern Europe Cruise with Celebrity was cancelled in early July, I booked a British Isles Cruise in September 2021 again with Celebrity rather than ask for a refund. Picked a really nice midship stateroom as my wife is not a good traveller. Had to pay full balance immediately. Checked in within the next few days. I logged in a few weeks later to book excursions only to find I had "no upcoming cruise" Called Iglu and Celebrity and asked if cruise had been cancelled and was told no. Phone call from Iglu a few hours later saying Cruise was ok however stateroom number had been changed. Asked for more details and after no help from either customer services found out that Celebrity had "accidentally" cancelled our cruise without noticing or telling anyone. They reinstated it a couple of days later but someone had snapped up our stateroom so we were put in an inferior room. Despite stress, hassle and anxiety, no explanation, no apology, no reinstatement of original cabin in fact no formal response from Celebrity or Iglu. Iglu apparently do not monitor booked cruises unless customers ask a question. If I hadn't complained we would not have a cabin or a cruise and Celebrity would have banked my money for nothing. Really bad service from both Celebrity and Iglu so please watch out in case your cruise is cancelled.