Hazelton's Canada
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Beyond disappointment
My first time to order a cake for delivery and probably will be the last. No offense to other companies who would probably have a better service, but this company surely let me down. I ordered a red velvet cake and a Mother's Day Bliss Gift set. I ordered on time and believed their statement of "guaranteed" delivery date on time as per request. Well, items came 3 days later, 3 days AFTER Mother's Day. The cake was all messed up, damaged inside the box (I wish I can attach a photo here to show). It was very disappointing for my mom and sisters and an embarrassing feeling for me. Before it was delivered I emailed three times and called and never got a reply. Not even a sorry note or explanation after all the emails I sent. I thought their service was great considering their website looked very professional. BUT I WILL NEVER USE THEIR SERVICE AGAIN, such a horrible experience for Mother's Day!