mindy

Aug 22, 2021

Stay away from Turnkey

Property I booked through Turnkey in Breckenridge, CO was beautiful. However, Turnkey Vacation Rentals is probably the worst property management company I've ever used. Anyone else is better than they are. FYI - they were recently bought out by Vacasa, so beware of that company as well. Worst customer service ever! 1. There is no 24/7 local assistance 2. There is no specific person that oversees your rental 3. There is one main switchboard to text - it is answered by bots 4. There are no human beings that you can ever communicate with to resolve anything 5. The people they employ to "man" the switchboard know nothing about any of the properties. All responses are full of pleasantries, but not a shred of legit information. 6. I requested information on baby equipment rental in Breckenridge. I was told there was no such service and I would have to go to Vail 45 minutes away or bring my own crib and high chair on the airplane. (Great advice!) FYI - there actually is a very reputable baby equipment rental company in Breckenridge. 7. They do not allow any grocery pre-stocking. All vacation rental companies that handle high end vacation rentals allow grocery prestocking. 8. They allow miscellaneous vendors to enter the homes unannounced during your stay. You may go into a part of the home and find a stranger standing there. 9. They never allow early check-in even though they claim that they will let you know if its available day of arrival. Nobody who has ever rented with them has gotten either early check in or late check out. They just make believe it's something they offer. 10. They are nothing more than a booking agency. They take your money and that's it. 11. Although the home we rented was beautiful, I would hesitate to ever rent it again because of the terrible service provided by Turnkey. 12. They will respond to this review with their usual brand of garbage apologies which mean nothing. They have no intention of fixing anything or repairing their reputation.