Routes Car Rental
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Had a booking
Had a booking. Flight was delayed, I called in to change the pick up time and keep in touch. That was fine. An hour and a half later my flight was cancelled. I rebooked the flight for the next day. I still need the car upon arrival so I called to change that booking and was told that I could not just delay the pick up til the next day even though I had paid for 4 days of rental. Not only do I lose the money (because I called in past the original pick up time and they don't adjust times) I paid for the rental, I would have to book all over again. Does that car magically disappear (even though it was booked out) because it wasn't picked up within a few hours? Logic took a big hit today. Rep was not helpful and was angry at me because weirdly, I was upset and trying to find a solution to a costly problem. Basically told too bad for me.