Home Bargains
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Diabolical Experience
I purchased a Home Bargains gift card for my daughter for Christmas 2024 and what a disaster it turned out to be! The first day she was able to spend it was the 27th of December and she had in excess of the gift card value in her basket. The spend came to £26+ and she presented her voucher. The assistant hadn’t got a clue how to redeem the card and hence the gift card wouldn’t work. The supervisor was called and all items had to be handed back and rang through again. Even with the supervisor talking the cashier through the transaction the gift voucher wouldn’t work. As a massive queue was building we paid with cash and returned later to sort out the gift voucher. I asked for a refund on the voucher as it wasn’t working and initially was told that this wasn’t possible. After over 30 minutes of standing at a check out I was eventually given £20 back after they had verified that this was the outstanding balance on the card. A nightmare experience never to be repeated.