Jo-Ann Stores
View company profile →
Undercutting your own customers!
I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic! How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com.