National Car-rentals
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Why can’t I give 0 stars?!?
Why can’t I give 0 stars?!?! This place is an absolute joke. For starters. You’re not renting a car from “National” they send you an Enterprise counter where you will waste hours of your time waiting in line only to be helped by incompetent, inconsistent people. I was given nothing but the run around. So much so that a corporate manager had to call and get things straightened out for me. WRONG!!!!even then it didn’t help because this joke of a trash “company” has absolutely no idea what they’re doing and does not honor their word or know how to practice customer service. I was told by several people that my 11AM! Reservation was being held and switched into my friends name for an 11pm reservation. Mind you I booked this almost 2 months ago and spoke with several people that MY previous car was being HELD… and got a call 1 HOUR BEFORE pick up they have 1 key left. Which again…inconsistent! The pervious lady I spoke to minutes before said there was 3 keys. And guess what. Whatever next 3 people come to get their car will get a car. But me who was told 12 hours ago that I would have a car was no longer a priority?!?!??? Not only have I had to cancel and change 3 appointments because I’m in a new city with NO CAR but I also accrued Uber charges. Even after explaining several times I have appointments tomorrow I was still not told when I would get a car. All I get it “before noon” not “you will be the first on my list” or “let me see how soon we will be able to get to you” just…”before noon” this place is a complete joke. I will be posting on every platform I can as well as filing a complaint with the BBB because they have cost me additional money, and have hugely inconvenience and have now physically caused issues within my personal life. And all I get is an “I’m sorry…I get it. I’ve been having to make these calls all day” oh really?!? Good to know you’ve been screwing over other people as well. They fact she admitted that they have done this with other guest just confirms this place is TRASH!!!!!!! But why would they care right?! They’re not the ones being screwed over every which way :) oh….and after reading other reviews and doing my research this seems to be a common practice. Making empty promises, giving away cars that are held for reservations. Both reviews and reviews from former employees of this branch on Indeed state this.