Warner Leisure Hotels
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Refund following a death
It has taken 4 phone calls following a death to receive money back from 1 of the 2 holidays we had booked. My mother in law has been on end of life for a month prior to her death. She had been due to go away in April. My father in law called to cancel the trip, to be told they need to speak to his wife as it was her name on the booking, so they went to the hospital to get his wife to call to cancel whilst on end of life, however this was not good enough for them to refund, they said they would cancel the holiday but will withhold the money until a doctors letter was provided. As if the NHS isnt busy enough, they were wanting us to get this all whilst dealing with a family member dying. Carol since passed away before a letter could be obtained. I called yesterday to be told it would now be a death certificate that needed to be produced to be issued a refund. My inlaws have travelled at 3 times a year for over 15 years on these holidays and the shear lack of empathy from this company is shocking. I still have another fight on my hands to get a refund of the next holiday they had booked for November and they have placed the money on hold. I have never known anything like it