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Awful service
Tried to return a faulty bag less than a week after I purchased it the manager was very rude didn’t even look at the fault and refused a refund only offering a credit note or exchange the bag wasn’t fit for purpose but that meant nothing to her it’s the last time I will ever shop in the bad quality store please if you shop there inspect everything as once they have your money there’s no chance of getting it back. Their head office was no help either just telling me to go back to store for their return policy AWFUL SERVICE DO NOT SHOP THERE BEWARE this was the Grays store in Essex