Apex Car Rentals Australia
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Untrustworthy company
We rented a car with APEX to drive around Tasmania. At one of our stops, we were so unfortunate that another backed into our car at a parking lot while we were in a national park and drove away. Luckily another person who also rented a car through APEX, and she reported the incident. We got a notification from her and called the APEX office, which told us that all was good and that car causing this damage would have to pay for it. This was repeated when we handed back the car and the written note from the fellow APEX user. We though all was good. But apparently COVID19 caused APEX to go to through old files to get some more money to cover the low activty. Because all of a sudden, they send us the full bill and denied any of the promises they previously made and said that the employee was no longer with APEX. It is under all critique, that APEX takes our written proof, does not provided any themselves, and then 4 months later decide not to keep their word and hold back any information supporting our cause. I will NEVER use APEX again.