Hazelton's Canada
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If I could give 0 stars I would
If I could give 0 stars I would. Hazelton is the worst company I have ever experienced in my life. I ordered a basket to be delivered in New York to a friend who got engaged. I paid for next day shipping but it was only sent 4 days later. When she received it, it was completely destroyed. I immediately messaged customer service asking for a refund. They asked if I wanted another basket sent, I said no because the occasion had passed. I sent them an email as they requested with pictures of the destroyed basket. I heard nothing back. I then got a message from my friend saying she received a second, even MORE DESTROYED basket. Very embarrassed that my good friend was sent not 1, but 2 completely destroyed baskets with smooched strawberries everywhere. It has been months since I asked for my refund. I have called and email over a dozen times. No one responds to my emails. Every time I call I am told a different excuse as to why my refund hasn't been processed yet, "but they are working on it". First it was the "shipping department" I had to wait for, then it was the "complaint department". Yet I speak to the same person every time I call, no matter which "department" I am directed to. I would consider this business to be negligent, unprofessional and even criminal. I have wasted so much time trying to get my money back and at this point I am being flat out ignored. I plan on reporting this business because as a consumer I have rights which are protected by Canadian law. Do not order from this company. Save your money, and more importantly, save yourself the giant headache.