PLS Solicitors
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If I could give zero stars I would...avoid at all costs!
I used this firm as they were recommended to me by the developers I was purchasing my new build from. PLS caused me a huge amount of unnecessary stress, namely as follows: 1. The initial fee quote they provide you with will not be the total fees you pay. Expect this fee quote to increase by at least 30% for additional fees they add on which are not included or mentioned within the initial fee quote you receive via email. 2. I was using funds in a Lifetime ISA for my deposit. I was sent multiple emails asking me to deposit funds despite PLS needing to withdraw the funds from the ISA (I was not able to do this). Everything was left to the final day of exchange of contracts meaning I had to exchange on a reservation fee of £500. Whilst I have since been informed that this is a normal process where funds are held in a Lifetime ISA, this was not explained to me at the time causing me huge amounts of stress and concerns that I would lose the property. When they did withdraw the funds from the ISA, they failed to complete the declaration form correctly meaning they left funds within my ISA which I have now had to surrender 25% of the funds as a penalty to HMRC in order to withdraw the remaining balance. 3. I have been disputing some of their fees for several weeks. They continued to provide unsatisfactory responses via email to the fee concerns I raised and no attempt was made to call me to discuss. On the day of completion, I was told that I would have to pay the disputed fees otherwise completion would not take place which felt like they were blackmailing me in to paying their fees despite being incredibly unhappy with their work. Very poor communication throughout, emails containing important information are often not acknowledged and very little attempt to contact me via telephone to try and resolve my concerns.