Thornley Groves Estate Agents
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DO NOT rent through Thornley Groves
Upon moving in to their property, it was filthy, when requesting it be cleaned, we were met with an extremely rude property manager, Harry (who no longer works for them). We were two 22y/o girls being spoken to with so little respect from this man, who ridiculed us and our claims that the property was not clean, on the basis that they had paid for a professional cleaner (which they may well have but should look into hiring cleaners that leave the property even slightly clean - there is also a lot of suspicion around their “cleaning company”). Throughout the year we had as little involvement with Thornley Groves as possible until moving out. We were left without a working toilet for over a week, during which Thornely Groves ignored our maintenance emails, we were having to drive to our local supermarket multiple times a day to use their facilities. Despite the state of the property moving in, when moving out we cleaned it head to toe and was then met with a nearly £300 cleaning fee! This fee was backed up by claims that the house was not left as clean as it was when we moved in, we have fought against this claim through the Deposit Claims Dispute system and have had the fee significantly reduced. I am so glad my involvement with Thornley Groves is now over, as a student with the current cost of living, the thought of having to pay nearly £300 was extremely daunting and has caused me a lot of recent stress. They also will reply to our complaints claiming that they are “disappointed” and someone will be in touch with us but no one ever contacts, it is just a facade! Please, whatever you do, do NOT rent from this estate agent!