Hazelton's Canada
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I am so sorry that I did not read these…
I am so sorry that I did not read these reviews before I spent $ 280 on shipping 2 sympathy baskets. My experience is exactly what I am reading here. I fully understand that with Covid most organizations are shut down - or operating with a small staff. But that is exactly why I chose Hazeltons. The website specifically said "open during covid" and publishes their shipping details (ie., order before 2pm and leaves same day, open 7 days a week etc). I thought this was my BEST option to try to get sympathy baskets out to 2 families who lost a parent during Covid because I could not go see them in person. I entrusted them to do this for me. 6 days later, I email them asking about my 2 orders because I can't find any evidence that they arrived yet. They answer my email with an apology saying it is delayed due to covid and ship only one basket? So I email again. Same canned email apologizing and the 2nd basked gets sent out on day 8. I looked up the couriers tracking numbers. These baskets are due to arrive in 5 more days. It will be at least 2 weeks before my friends receive the sympathy basket …..far to late for them to know that I was thinking of them. If anything, they will think it was an after thought. I am too embarrassed to call them and explain....what a mess. So disappointed with the false advertising they have on their website.