Jo-Ann Stores
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Charging without consent
I ordered 3 yards of a fabric in order to make a skirt. When it arrived, I found a tiny note on the receipt stating that they only had 2 yards left and so my bill was changed accordingly. How enraging! Why wouldn't they so much as send me an email to ask if I still wanted it? At least then my response would have been temporary disappointment, rather than feeling taken advantage of by a company who fails to understand the needs of their clients. I cannot make the skirt I intended and now they will most likely charge me to go through the hassle (not to mention additional cost of shipping materials) to return the fabric, that they could have sold to someone else under honest conditions and had a happy customer. Instead I was charged for something I did not ask for, did not consent to be charged for, and they didn't bother to tell me or ask if I still wanted it. In addition, a separate part of my order has now been lost and delayed in shipping THREE separate times. It was supposed to arrive Thursday, then Saturday, then Monday/today (last day within the expected time frame), and it still isn't in the hands of USPS. I have emailed them (their Contact Us form does not work) detailing my experience as well as asking for a refund for my shipping charges.