Leonardo Hotels
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Leonardo royal Birmingham broad street…
Leonardo royal Birmingham broad street - The hotel was really clean & reception staff were friendly & helpful. I had paid for an extended check out until 2pm but a blonde Eastern European female (didn’t get the name) banged on the door & rudely shouted that I had to leave even after telling her I have PAID for an extended check out. We were going back & forward for a while, I told her to go down to check with reception which she refused so I tried to call down but no answer. I told her I was going to make a complaint as the way she speaks to guests was disgusting to which she replied she doesn’t care & will also make a complaint?! On the way out I was going to let reception know so they could give her some basic training in mannerisms but the que was too big.