Jura Watches
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Misleading Express Delivery - Extremely Disappointed!
I am a personal shopper, I placed an order with Jura Watches around 9 PM on a Wednesday, enticed by their express delivery option, which cost a staggering £15. The promise was a 10:30am delivery, while standard delivery was advertised for £6 to be delivered on Friday. I opted for express, expecting a quicker service. To my dismay, the watch arrived on Friday – the same day as the standard delivery. This renders the express option completely pointless and feels like a blatant rip-off. Why offer express delivery if it doesn't actually expedite the process? To add insult to injury, their customer service has been unresponsive and unhelpful. I've requested a refund for the express shipping fee, as the service was not delivered as advertised, but my messages have been ignored. Overall, I feel cheated and misled by Jura Watches. Their express delivery is a scam, and their customer service is non-existent. I would advise caution when ordering from them, as you may not receive the service you pay for. Jura watches I want my express delivery refund you can’t just rip me off and then ignore me. You claim the business was closed at the time I ordered so why then put an express option of £15 and then standard as £6 then deliver standard the same day as express please how does it make any sense ? I’m not seeing any justification whatsoever it’s a clear rip off!