Regain
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Urgent Concerns Regarding Regain.us Service
I am urgently reaching out to express my profound disappointment with the services provided by RegainUS. My experience has been disheartening, particularly in terms of communication and sensitivity. RegainUS struggles with effective communication between clients and the therapists selected for assistance, raising concerns about the ability of technical support to engage appropriately. In my personal experience, using RegainUS to navigate a long-distance relationship resulted in an unexpectedly negative outcome. During a live video session with a RegainUS therapist we broke up, it was for the best, no problem there. When my partner, who initiated the joint account and purchased the sessions, requested my removal from the account, the process proved arduous, necessitating direct communication with RegainUS Support. A couple of days later, RegainUs emailed me saying that i was removed from the account and that i WOULD NOT be getting any more notifications and whatnot. all good, i go on with my life, wanting to turn the page, closing this chapter.. or so i though. Months later, while actively engaged in post-breakup therapy in real life, I received an email from RegainUS stating that the account, inaccurately referring to my ex-partner as my current partner, would be deleted. After three months of the breakup, this triggered emotional distress during an already challenging time. Seeking clarification replying to the emaili yielded unsatisfactory responses, with RegainUS attributing the incident to their procedure and suggesting I open a new account for assistance. ($$$$?) The demonstrated lack of emotional intelligence and compassion within the therapist/support community associated with RegainUS is concerning. I even believe such an approach could potentially lead individuals with serious mental health issues to episodes of self-harm. Last time regainUS replied to me was over two weeks ago, email dates don't lie, wish i could upload pictures here. I strongly discourage using this service unless it is an absolute last resort.