Warmnest Home & Decor
View company profile →
Bad product, bad costumer service
This company is an absolute scam. I ordered a candle and some essencial oils. The package came completely destroyed and all spilled all over. One of the essencial oils was not wrapped in plastic cover but only in a cardboard box that was open, and the bottle was leaking. The wickers were missing. I send an email complaining about this and received a very passive aggressive reply insinuating that it was my fault when opening and that they are building a more intuitive packaging, when in the pictures i sent it was clearly visible that thats how I received the order, plus how the essencial oil was already open. They took no responsibility at all and offered a £15 discount on my NEXT purchase. As if the £50 I spent was not a waste enough they expect me to spend more. Unfortunately i fell for the instragram advertisement trick, but now realise its a terrible company with a bad product, disorganised and terrible costumer service.