Princess Cruises
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Our worst holiday experience
Our worst holiday experience - ever!! The cabin assigned to us seemed to be mounted on the ships engine! We complained and the night manager saw how clothes on the bed were physically shaking and she moved us to a smaller INSIDE cabin. For this we were given a refund of less than 5%!! We would have never had booked a inside cabin as it is so claustrophobic. The cost of internet access is outrageous!, the cheapest deal would have cost us £50 a day! We had to use free WiFi when ashore. Princess even charge for ship to resort transport! All calls to the cabin stewards were not answered at all, and we had to contact the main desk with all our problems. A lot of the on-board entertainments were simply sales promotions. We had to pay an automatic gratuity even though we were not happy with the service provided, and 15% was added to all bar and restaurant sales as well. The only interest this company has in its customers seems to be to squeeze as much cash from them as possible.