RIGHTIO
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I had no heating hot water boiler…
I had no heating hot water boiler Potterton Promax Ultra 11 yrs old Wanted it done quickly Call centre managed to find spot between 12 and 5 lol Got txt confirming I got another txt 10 mins later having paid 170 plus vat I looked briefly thinking it was just duplication It was in fact moving the appt to next day I then had a couple of missed calls rang back couldn’t get through Was told originally would get call half an hr before visit Got to 2 was just about to go to shop got missed calls rang back Tried to ring back no answer Assumed it was half hr .Waited and waited partly me however was that same day spot ever available Error 365 electrical issue few possible probs Eng came next day was there nearly 2 hrs after telling me how poor and unreliable my boiler was that’s why they have only a 2 yr warranty (it has been ok for 11 yrs )He then mentioned a boiler with a ten yr guarantee maybe perhaps the one they install ?A Current test must take seconds He said after that time of nearly 2 hrs including a 30 minute call he thought it was a control circuit problem and they would quote me for replacing He wasn’t sure though and suggested I would be better replacing boiler as this might not work First of all I could have looked on the net and guessed what was wrong with it myself without the cost Secondly it is essential to look at the control panel to see obvious probs soldering burns etc I have no idea what took so long as I did not stand over him But am suspicious that the time was spent pressing and re pressing reset in the hope that I would believe every possibility had been exhausted When I pay a professional I expect them to tell me what is wrong not take money and leave me no better off It’s like taking a car to the garage and being told it could be your piston rings or u might need a new engine Despite having apparently risked life and limb switching it off and on himself he condemned the boiler with the little paper frightener . Then he left me a sheet which was on British Gas headed paper . Factually they failed