Celebrity Cruises
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Harsh penalties for cancellation
I was incredibly excited to embark on my dream cruise with Celebrity Cruises, but my experience was far from what I expected. Unfortunately, due to unforeseen circumstances (my wife testing positive for COVID-19), we had to cancel our trip just two days before departure. To my disappointment, Celebrity Cruises was unwilling to waive the cancellation fee of $3,500. Despite my willingness to rebook for a future cruise, their customer service representatives were inflexible and refused to budge on this exorbitant penalty. This lack of understanding and compassion left me feeling frustrated and disappointed. I had always held Celebrity Cruises in high regard, but this experience has significantly tarnished my opinion of the company. I would caution others to be aware of their strict cancellation policies and consider alternative cruise lines that may offer more flexibility and understanding during unexpected situations. Joe DeVivo, Easton, PA