CR
Crystal Travel
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Sergio, safe me from loosing my money
I’m leaving this review because of Sergio, who demonstrated exceptional customer service during my business transaction with Crystal Travel. His courteous and respectful tone convinced me to purchase a ticket when I was still unsure. However, when I needed to change my ticket, I had a horrible experience with other travel consultants at Crystal Travel. They gave me the run-around and made it incredibly difficult to change my ticket due to the outrageous fees they were asking me to pay. I was about to lose the money and save up for my next trip, but then, unbelievably, Sergio came to the rescue and helped me change my ticket within 24 hours.