The Car Buying Group
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Not a perfect service but effective.
Not a perfect service but effective. I needed to sell a vehicle and contacted the company. They very quickly replied, asking for photographs and provided a reasonable quotation. For various reasons, I did not pursue their offer (I'd had a slightly higher one which fell through) and when I phoned them back they explicitly told me that they would honour the previous valuation. I was not impressed that a few minutes later I was contacted again to be told that they had made an error and could not honour the earlier valuation. They knocked £500 of their offer because the market had changed. Their sales patter was amusingly transparent - claiming they would make a loss on resale, they they were only making the offer they did because I had been given misinformation... - but I had no real choice but to agree. Further misinformation was given about the process and the payments. Eventually, a manager contacted me and explained the situation. He arranged collection around my work commitments and the process was fine thereafter. I had anticipated an attempt at re-negotiation on collection but the driver arrived, took his own photos and they accepted the car at the price agreed. This process requires a huge amount of trust in the companies involved: I had to send them the negative equity on the car and allow them to take the car and it took 5 days for the finance to show that it had been paid off. But everything did go through without issue.