Croatia Airlines
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Very bad experience !
Very bad experience in July with Croatia Airlines. They changed the schedule of my return flight ticket, without warning me... Of course I missed my flight and had to spend a night in a hotel. The Customer service refused the reimbursment of this night at the hotel and pretented they sent a email, that I did not received... and of course they were unable to prove the existence of this supposed email. Moreover, each time you write to them,you need to wait one month before getting an answer... Unbelievable for a Customer Relation Service!