Water Babies
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Awful facilities and a lot of dunking babies
Whirl wind experience. Booking on, lovely lady and easy process. First session, warm pool, nice instructor. Dunking was done at the end of the session. My baby was upset so agreed not to do. The other babies were fine though some cough and spluttering. Second session, 4-5 dunking in this session. My baby is not up for dunking yet at all so sat out on those activities. Basically sat in a pool with my baby for £17. Granted the entering and exiting the pool safety is good and other activities like Humpty Dumpty is good. Felt very excluded though when it came to dunking. Mould around the pool and wonky tiles. Changing facilities tiny, can’t accommodate 8 babies and mums. I had to go in the sun bed room which was covered in dirt and hairs. Just rank. Cancelled today due to disgusted with facilities to be honest and too much dunking. You can do this before the 3rd session if read the policy, for those mums worried about getting out of it. Though the hefty £50 admin fee is a shocker. I have asked for a breakdown of this fee to understand better. Overall, will not use again. 2 star just because instructor was pleasant. I have emailed complaints so awaiting their reply. *** had a reply. Very confrontational stating I had taken away sessions from others and that my “comments” were upsetting. It’s what you get for giving feedback as to why I’ve cancelled the rest of the term and got a small refund. Poor facilities at jury’s inn EMA for babies and adults, too much dunking, and no help if baby doesn’t fall into place. The replies to the negative comments are always apologising that we feel that way but not that the facilities are shocking and the sessions are non inclusive to all types of children. They’re not sorry for any of it. DO NOT USE. Also for the mums out there who are disheartened that baby is upset in these sessions. My daughter is 18 months now and LOVES swimming. We’ve done French swimming pools, the sea, leisure centre pools, Center parcs pools. It’s not your baby, it’s the sessions being rushed and forced.