Squirrel Internet Ltd
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Untidy external installation by FibreHeroes
On the 22nd August a CASS engineer, a contractor for Fibre Heroes installed the fibre cable to our house. I asked the engineer if he could install the new cable using the same route as the existing BT cable and he agreed. I only checked the next morning and I was very disappointed in the outside installation. If he had put the junction box on the side of the house and run the fibre cable just underneath or above the existing cable it would have looked a lot neater. The cable crossed over the existing BT cable. After I complained to Squirrel the CASS engineer returned on the 4th September and moved the cable and the junction box but he did not remove the cable clips. I have now removed them. The engineers parting comment was 'I should have done it that way before'. I noticed yesterday that the cable entering the house had a cover plate which has fallen off, it was only glued with Silicone Sealant, I have now refitted. I have the 150Mbps service with Digital Phone. The speed most of the time is great for download and upload, the worst I have seen very occasionally is 100Mbps on the download and upload which has not lasted for long. The Wi-Fi speed and range is great except for 1 room that has always been a blind spot. The Digital phone connection is very good for audio quality. Overall very happy with Squirrel but not so happy with Fibre Heroes choice of subcontractor.