Asiye

Aug 12, 2024

Check your car and make pictures of it!!!

We came in the night and there was a servicebus who came to pick us up from the airport to bring us to the service point in Istanbul. The car that we actually had reserved was not available. They gave us a similar one. We checked the outside and inside of the car and took pictures from damages and scratches. There was a damage on the front and we told the service employee about it. He told us that he knew about it and that he already had pictures from the car. And now it comes After a few weeks we had repaired 2 tires because there were nails in it and we had contacted the helpdesk. By delivering of the car, they checked the inside and outside ….and now it comes… the same employee who told us they knew about the damage at he front of the car asks us: “Was the car towed away?”. I showed him the pictures that we had taken on the night we arrived and rented the car. He did not shame and said he had other pictures which are taken on the same day without damage. I will never ever rent a car from them anymore. They look in your face and they scamm you. I was happy that I had insured it for all kinds of damage so that they could not give me any headache.