American Water Resources
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Company has gone downhill
I have used this company for warranties for years, but, I have decided to cancel all my policies with them due to the company going way downhill. I had to call four times to get a sewer clog resolved. The first person forgot to submit the claim to RotoRooter, and the second person called the wrong RotoRooter and told me I was out of the RotoRooter territory (not accurate). The third person avoided the issue entirely and tried to sell me more warranties. The fourth person finally understood what I was saying and contacted my local RotoRooter. The people answering the telephone are not trained well, and they don't speak or understand English well. This company has become a sham!!