Hazelton's Canada
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I ordered a Santa's Christmas stocking…
I ordered a Santa's Christmas stocking for my sister, to cheer her up. She is on her own in Canada with her family in Scotland and feeling lonely. I selected one of the delivery date options Hazelton offered on their website so she would get it a few days before Christmas. I then let her know to expect something fun! Of course it didn't turn up and the tracking app was not getting updated. After Christmas I got in touch with Hazelton and they offered to resend the stocking or a refund. A bit late for a Christmas stocking, so a refund sounded appropriate and I thought good for them, good customer service! I went ahead and ordered a ' sorry you didn't get anything at Christmas but here's a January present to make up' replacement gift and got back in touch with Hazelton for a refund, as they had promised. The Christmas stocking then appeared at my sisters ( delivered about 2 weeks late ) and Hazelton said sorry changed our minds - no refund - apparently as long as my Christmas Santa Stocking arrived at some point in 2025 they felt no obligation to me, their customer, despite having offered a refund. That is bad customer service Hazelton:(