RIGHTIO
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The only thing these guys do well is…
The only thing these guys do well is LIE and employ unreliable plumbers. I was told by them that a plumber would be with me on Thursday 8th January between 12 noon and 5pm. At 4,30pm I called them to find out where the plumber was , I was told "he's round the corner and will be with you shortly". I then got a text to say he will be with you between 5pm - 8pm. He never turned up. Must be a long bloody corner!! On Friday 9th January after holding for 45 minutes I eventually got thorough to them and I was told the weather was bad yesterday so he didn't show up. That's a lie - there was no snow or freezing weather where I live and he was round the corner anyway so therefore here! Furthermore No Plumber was available on 9th, 10th, 11th January and they booked me in on the 12th January. They claim to care 365 days a year in their advertising - clearly not on 9th, 10th and 11th January. UPDATE - 12th January The lying continues from these crooks. At 3.10pm on 12th January I rang as no plumber had arrived, I was told he will definitely be with you by 5pm, apparently they spoke to the plumber and he had confirmed that. At 3.50pm they called me and told me the plumber wasn't coming today as he was ill. Did he have a stroke between 3.10pm and 3.50pm, maybe catch Ebola ?? Reality is you are lying again or the plumber is lying to you. Either way you should be embarrassed by your abysmal customer service and delivery. The guy who called me did GUARRANTE that the plumber would be here tomorrow (13th). How he can make that guarantee with a straight face and expect me to believe it is beyond me. Today - 13th January. I called in at 9,10am and they are still saying he's coming today, but they cant get hold of him to confirm. I'm promised a call back when they speak to him, needless to say they haven't called. In summary if you are looking for an organisation that fails 100% of the time to deliver and lies to its customers theses guys are perfect for you.