Canadian Tire Financial Services
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TERRIBLE customer support
I was booked to fly abroad and was scrambling to look for my CT world elite card. About a week before my flight, I decided to order a new one. They cancelled my CT card, and processed shipping a new one (this a bit after mid November.) A couple days before my flight, I found my card. Got around to calling CT hotline, and explained the situation, and asked if there was anything we could do here, or if she could advise what the next best move is. All the agent Lisa said to me was "there's nothing we can do". Then silence. I was a bit upset by her initial response, as she came across as rude and not wanting to help at all. Her tone felt a bit condescending as well. I asked her if I could reactivate my original card since I have it on my person. She said again "there's pretty much nothing we can do". Not even a sorry if I recall correctly. She then added "We can't reactivate the original card, we can't ship internationally" It was a pretty bad experience in my opinion, and I'd really like to have a supervisor or manager review the conversation and share what they think. Judging by the other reviews here, I'd say this is the standard customer experience. Canadian tire auto shop is also filled with terrible support agents as well. It's like their customer support training is centered on treating customers like garbage. You go there to spend good money for Winter tires and get trash experience. Call CT bank and they talk down to you as if they don't need the interest payments we CT bank customers bring them. Will never get my tires change at Canadian Tire, nor will I ever get another CT card again.