Dorset1

Very efficient and diligent

Great service and trusted products

Alles is picobello verlopen!

Alles is picobello verlopen!

I was very pleased with this microwave…

I was very pleased with this microwave by Panasonic my last one by them lasted years. But sadly after a year of happy use the defrost program started to cook instead of slowly defrosting, same regular product from the supermarket are no longer defrosting perfectly but are now starting to cook within minutes, luckily I was still in the kitchen after turning on the usual Chaos Defrost to hear spitting and the scent of cooked mince in the air. JL were helpful to forward me on to Panasonic customer care and have also been corresponding endlessly with the appalling customer service provided by Panasonic even to the point of having the call cut off!! and that's where the disappointment really heats up!! I have been given every excuse under the sun, requested to do numerous test with my purchased meat products, I've sent images, videos of said sizzling frozen items but still the requests keep coming. They seem to be completely ignoring the fact that this microwave was working just fine until now! The latest excuse "the unit will not be able to defrost a deep-frozen whole chicken easily at all. Kindly note that it is very difficult to defrost a deep-frozen whole chicken in the microwave. We recommend cutting it into pieces and, to leave the chicken to defrost at room temperature for longer'. Odd because its been defrosting perfectly till now! Now awaiting for a manager to call, dont see that happening. The palaver continues…..