Amber Electric
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Very digital with no customer service
This digital experience company is like others, if you need them expect 7 days wait for any response, phone calls ring out and get flushed to a hang up and email message and the sales team have a call logger to flush anyone trying to divert via the sales team to get more help. If everything works great but when something doesn't expect silence from Amber. They are impossible to contact via email with any resinable contact time and any company which pretends to offer phone support should be more upfront that they just dont offer it. Even their response to feedback takes multiple days. As a new member I would expect some extra hand-holding but sadly once they have your details its into the mixer bowl with everyone else. Even their 'AI Chat Bot' has a very lack lustre guide on finding the correct details or info and when it fails just diverts you to a 'contact us page' which is back to the week turn-around time for any human feedback from this company. I'm sure the service they deliver is fine, but for when something goes wrong, the 2 guys running the support desk and sales desk are stretched thin