RedPocket Mobile
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Trying Experience
My first experience was trying. Told to make two separate orders for phone and phone card which I did. They took payment for the phone card from my account and on the same day email me they suspect fraudulent activities and I must send in identification photo. Which I didn't want to do because I don't want that type of information on the internet. Tried to cancel the orders for 2 days _unaccomplished. I was told different things by each customer service representative I spoke to. One never came back, the other hung up on me. So I had to release my information rather than lose money. After I received the products on the 7th I couldn't activate the SIMS card _ they had deactivated both SIM card and activation code - even though they've taken the money out of my account. Having an online chat with a customer service representative to fix the problem _ she told me my sims card had been reactivated and I could use the same activation code - that was a lie the SIMS card had not been reactivated nor the activation code. BUT THE GOOD NEWS IS : today the 8th I talked to a representative name Angel, she took care of the problem for me and activated my phone _ her service was well appreciated. So when dealing with red pocket mobile beware of any twist and turns and once they've taken payment for their sims card, which they will do immediately - there is no refund, as I have learned and they will deactivate the SIM card and activation code so you can't use it ( even though you paid for it)..... And any items you turn return, shipping is on you and you probably would have to pay the extras to make sure it gets to them.