Ratchet Clothing
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Still waiting
Signed up for a discount code to order a breast feeding hoodie. It didn’t work. I contacted the Facebook page to try and resolve it. In the mean time I received many many emails with voucher codes. Tried all of them but none of them worked. ONE code said it wasn’t able to be used on my specific item, so thought maybe the breastfeeding hoodies just didn’t accept the codes and ordered without a code. A little annoying but all is good. Just waiting for my order. 25 days later (25th march) I received a response asking which code, which i just told them I ordered without. While I had them, I asked if they could check on the status of my order, I received my response by email saying it would be shipped that week (last week) which it hasn’t been. They also wrote on the email that breastfeeding hoodies take up to 15 working days as said on the website. Which is true, it says on the listing for the custom breastfeeding hoodies and a tie Dye one. But I ordered the black one, and their listing does not say up to 15 working days. This then leads me to today being the 15th day. I discounted the bank holiday Friday and Monday, and counted the working days which is today. I’ve not heard anything and it’s now 7pm so it’s unlikely it will be shipped today. Even if it was, combining the wait time with the time it takes for it to be delivered from dishaptch date, I did not expect to be waiting almost a month. It’s getting to the point where I’m just considering getting my money back through the bank, especially if I have to wait another 25 days to hear back from them. I love their approach they take and how informal they are with they way the speak on social media and honestly found it funny being called a b*t*h in my emails. but I didn’t expect that to extend to the way they actually run things. Edit to add. I did receive a response to say they’re waiting for them to come back from the person who adds the zips, but still no idea how long I can expect to be waiting. I responded, and received no response. After further messages on Facebook and email not being responded to, I have contacted again to request my order is cancelled and refunded. Let’s see how much hassle this causes. I’m absolutely gutted by this but just because I like the appearance of a company and what they sell, wasn’t going to prevent me from feeling like I’ve been taken the mick out of. The stress this has caused, isn’t worth a hoodie with zips in when I’ve now been breastfeeding for almost 3 months without one anyway. I was hoping to order again in the future as I like a lot of other things they sell. I definitely won’t be now. Edit 2: After requesting a refund both through Facebook messenger and email, the request was ignored and the next day my order was dispatched and received the day after. So they gain a star for fast delivery. So when it arrived, it was thinner than I expected for £50. But weather is getting warmer so wasn’t the biggest issue. The two problems I have with it, is although minor, the writing on the sleeve uses a lower case ‘I’, yes my grammar may not be amazing here but I’m not printed on a jumper. The second issue is it’s just not good quality. I was worried about washing it so I washed it inside out, on a 20 minute wash at 30 degrees and it’s gone all bobbly. The zips are also sewn on poorly with exposed stitching and is puckered in places. I’m truly gutted as I was really expecting a lovely item of clothing with the potential to buy more in the future. As they don’t offer refunds on this item I haven’t bothered contacting them about the issues with it since I received it, partly because it is still wearable and functional. My suggestion to them though, would be to put the zips on the other way around so they undo upwards as you end up with quite a lot of expose skin at the top.