Halfords Retail
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Unprofessional staff and dishonest
I bought two Tyre's to be fitted at home, the van came and brought wrong Tyre's, I explained I had an event next day and need it before 10am. He was on phone to explain they had wrong size and will need it fitted next day by 10am. While the Halfords man was on phone my neighbor called me and said that Halfords van had hit my car in front passenger side. I went to see it and he did hit my bumper, he said he did not even notice as he has bleeper and it did not bleep? I said my neighbor is happy to give CCTV footage. He then apologized and called the insurance company and sorted things out. But this wasted my whole day, as I had to call my insurance company sort courtesy car and sort emails coming from Halford's insurance company. I complained over the phone next day as the correct Tyre's came but at 11. I missed my event (annoyed). Then I went to see if I could complain on line, and found I had wrong charge for my two Tyre's, I had two different invoices in Pounds and two different invoices in Euros? I approached my credit card, but they said they could not do anything as they did provide Tyre's and did refund for incorrect charge. However I would have to complain to them about charging in £ and Euro. I again complained further after a week in writing and by phone. I insisted I get a email and compensation offer. 1. The Halfords staff lied or was not honest he hit my car 2. 4 different invoices two in £ and two in Euros. 3. No apology or any acknowledgement in writing from customer service 4. I wasted 1.5 day trying to sort things out by phone and by email. 5. I was upset missing my event. I will now write to CEO or Head of Complaints department if anyone has direct address or number please pass it on. AS NO REPLY RECEIVED YET.