Marc

Jan 19, 2024

Booked a call - no call took place

Booked a call - no call took place Granted my query wasn't about a big ticket item like a new car, but that shouldn't really matter. I booked a call to chat with someone about a faulty key fob for our Mini Cooper. I received confirmation that the call was in the diary and another email would be sent with instructions for the call. Great. No instructions email came. The time for the call has come and gone, an email from me asking for any details ahead of the call went unanswered. I rang the dealership - no answer. Neighbours have mentioned in the past what poor service they received and they were looking to buy a car! They went elsewhere. This is costing you business, Arden - big ticket items and otherwise decent customers. In my case, fine, it's a key fob, but people are buying cars elsewhere. I know we will when the time comes.