Great Jones Property Management
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Lack of communication (Horrible)
I have received my first email from the company to provide paystubs and I provided those paystub's in minutes and haven't heard back from the agent for three business days also they have provided no contact phone number or a signature at the bottom of the email. After calling the number that I had to search for I had to wait on hold for over four minutes ringing till getting to what sounded like a third party company in another country answering phone calls and also able to clearly hear the background television. All I try to do is find out an update on the Application because in the original email he Only requested pay stubs and mention a move-in so naturally, I assume we're in the process of signing and providing a deposit it's now officially four business days and only two emails have I receive from the company I am still in the same position as the first email and each time I call and they reach out to him to follow up they gave me the same copy and paste script that he will email me shortly and to wait. I am desperately looking for a place to move so I have no choice but to continue with their horrible customer service, lack of communication, and basically borderline sketchy service. Let's see if we can get this resolved in a timely manner. Now in my experience dealing with any property management once the application has been approved the next step is to sign the documents provide a deposit and move in we had plenty of opportunities and time to get to that point now I would understand if they were extremely backed up but saying nothing is the same as doing nothing especially if you're providing the same results when following up