Hazelton's Canada
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Beware of this company!
I posted this review directly to the company’s site but it says it has to be “approved” by admin.. so I’m sure it won’t be posted but do not ever use this company! They sent the completely wrong gift basket for Mother’s Day and was a few days later than the date they stated it would be delivered by, which was the Friday before Mother’s Day. It showed up after Mother’s Day. We emailed to notify them with photos the incorrect package was sent.. all the way down to the incorrect (deflated) balloon. Their first response was they don’t provide refunds due to items damaged in transit... not sure where on earth they got it was “damaged” so I explained it wasn’t damaged. Their second response was “under no circumstances do we issue refunds in the event that a product or order is rendered damaged, lost or undeliverable while in transit with a third-party courier.” Their stipulations don’t say anything about not providing a refund for the INCORRECT gift basket being sent. I have asked for a refund multiple times over the last few months and nothing. Followed up AGAIN a few days ago and their response was “the reshipment was damaged in transit and will need to re-shipped to you.” No one asked for this to be “re-shipped” and now they’re paying for even MORE postage for all these supposed “re-shipments.” Just do what a legit company would do and send a refund back because your company screwed up. If they don’t want to provide a full refund, at least refund the charges for the “extras.” This has been the worst experience with a company and terrible customer service. DO NOT BUY FROM THIS COMPANY! Unless you like “surprise” gift packages... that won’t include anything you ordered and will jip you of any add-ons you purchased.