Routes Car Rental
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Absolutely worst
If I could give less than 1 star I would. The staff is absolutely horrible, and unhelpful. They force you to buy things last minute after you have reached their location. There's nothing around this place and it's not like you have another option for car rental when you have reached this place. Beware of the staff, they have one airpod in the ear, calmly listening to their music as you try to get your work done and rent a car. They will pretend like they are "listening" to you and after you talk a few times (thinking why aren't they responding properly) they will be forced to take off their one headphone to actually give you some attention. I was supposed to rent an suv from this location and had a 6 hrs drive in remote area of Colorado. Upon arrival and after getting through 15-20 min of back and forth of forcing extra insurance on the car I was told I will get a car with cracked windshield. I told them I have insurance coverage with my credit card and this is not My first time renting a car. They gave me no option and told me if I wanted the car, I had to get the liabiltity insurance (later I called the cc company to find out the liability was covered under the insurance and they fooled me- I have a case filed with the cc company with this as well). I even requested to speak to the manager, and after discussing my case in the back area, Mr Mustafa Mahmoud- who introduced himself as the manager told me he had a similar cc and they don't cover that insurance. He wouldn't even listen to the case and had made up his mind on what to say. Shame of a service. Finally I was told to take it or leave it but the only option was the cracked windshield car. Everything else .. even a car in the same category (another suv) was going to be an extra charge - try making sense of that. Also airport shuttle transit service is absolutely Joke. They have 1 shuttle. They lie to their customers to tell them they have 3.. customers wait long time at the airport as well as this location to be dropped back at the airport. If you question them the staff becomes rude. This is the state of customer care these days. Save yourself the headache and rent at any other reputable location.