FR
Freightera
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Price Increased & Bad Customer Service
Price was increased after the order was confirmed. Then when we questioned the additional charge, nobody responded back. When WE called Freightera to confirm the pick up we were informed in the eleventh hour that we will be charged the additional fee or otherwise the order won't be picked up/delivered. We did not have a choice and had to accept since everything was already scheduled and coordinated with our customer for the next day. Even after explaining our concerns and voicing the bad customer service, the representative Kristiana C. did not make an effort to address our concerns in any way or offer a compromise although it was Freighera who dropped the ball on this order.